Team Lead Sales Order Desk

Each person adds their skills and experiences to the team and what better place to do so than in Kyocera! The Team Lead will manage, develop and coordinate all Sales back-office activities and resources (human & technical) related to the Sales Order Desk team (SOD).

In this position, the team lead will become an integral part of delivering exceptional Sales Back Office services to both our internal and external customers. The team lead is dedicated to constantly challenging and refining the operations to ensure maximum effectiveness and efficiency, exceeding expectations at every turn. By identifying and anticipating the customers' needs, the team lead strives not only to meet but surpass the customers’ expectations, driving unparalleled satisfaction. If you're ready to contribute to a dynamic environment where innovation and customer-centricity reign supreme, we invite you to join us in delivering value and excellence with every interaction!

The Sales Order Desk serves as the central hub for various critical functions essential to the smooth operation of our sales processes. From meticulously managing sales orders according to Kyocera Document Solutions Europe Management’s (KDEM) guidelines and utilizing tools such as SAP for standard orders to overseeing the replenishment of Regional Distribution Centers in key locations like Spain, and Italy, we ensure seamless logistics and timely delivery. Additionally, the SOD handles critical items with precision, manages material claims in adherence to KDEM guidelines, and optimizes all sales order-related business processes for maximum efficiency. Acting as the key interface between relevant departments within KDEM, Supply Chain, and our esteemed Subsidiaries and KDIS Partners in EMEA, we facilitate seamless communication and collaboration to uphold the highest standards of service excellence.
 

What does this role entail?

• Represent & lead the SOD team and be the main point of contact for the Manager Sales Operation & General Manager Sales division regarding business updates, management reports, department presentations, escalation management, etc.
• Translate the Department’s Vision and Strategy, define accordingly the team’s objectives and ensure the team is fully activated to support them.
• Develop and maintain team/process performance metrics, analyse the results and report the findings to the Manager Sales Operation monthly.
• Ensure all Service Level Agreements and/or Deadlines agreed between internal & external customers are met and overachieved.
• Ensure all SOD Back office related Procedures are reviewed regularly –at least once a year- and adjusted/completed if necessary and following alignment with the Sales Operations Manager
• Ensure full adherence of the team to the KDEM-defined guidelines and procedures.
• Ensure that the communication between the SLA Partners and within the EMEA Head Office is proactively maintained, consistent, concise and relevant to the respective audience.
• Constantly and consistently review the team’s processes to identify areas of improvement and ensure these are being addressed internally and/or with the support of other functional teams at KDEM
• Lead improvement projects and/or coordinate & support any improvement projects the team is involved in.
• Be the role model for the team: Leading by example (“walk the talk” behaviour)
• Remain very hands-on and support the team with their daily tasks when required.
• Review and monitor team/individual performance and initiate action to strengthen results
• Coach/Train and support the development of team members to ensure optimum team performance and prevent any dependency on a single employee
• Facilitate problem-solving/collaboration within the team as well as with cross-functional interdependent departments at KDEM
• Collaborate with the Manager of Sales Operations to ensure that the necessary resources to support the team’s success are obtained
• Create a dynamic environment established on trust, open communication, creative thinking, and a unified team effort
• Recognize, acknowledge and celebrate team and team member accomplishments and exceptional performance

Who are you?

Join our dynamic team where adaptability meets initiative. As a candidate for this vacancy, you thrive in high-pressure, evolving environments, excelling in setting and meeting priorities with agility. Your proactive approach drives transformative change, seamlessly navigating independent tasks with ease, all while fostering collaborative support across various organizational tiers. Your exceptional communication skills, coupled with a keen understanding of operational demands, ensure seamless problem-solving and customer-centric solutions. With a positive mindset and unwavering commitment to customer satisfaction, you anticipate and address needs with precision, embodying a can-do attitude that inspires those around you. Structured and organized, you are the driving force behind operational excellence, making you an invaluable asset to our team.

Your Knowledge and Skills:

• Minimum bachelor education level
• At least 5 years of experience in managing an operations team in an international environment
• Excellent knowledge of SAP & MS Office (Excel, PowerPoint, Word)
• Excellent knowledge of English language writing and speaking
• Experience in creating and analysing business data
• Experience of process improvements & project management skills
• Experience with People Management

What you'll get in return

Our competitive salary packages, bonus plans and additional employee incentives are sure to catch your attention, but nothing can beat working in an environment with colleagues that empower, motivate and support you.

Check out our Career Page to gain more insight about our benefits, application process and tips to make this interview successful!

Interested?

Do you recognize yourself in this profile? Or do you have any questions? Please contact our recruiter.

Apply now

Do you have any questions? Then please contact our Recruitment & HR Specialist
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