Service Business Manager

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KYOCERA Document Solutions Europe is a company of Kyocera Document Solutions Inc. based in Osaka, Japan, a leading global provider of complete document solutions. The company's portfolio includes reliable and environmentally friendly MFPs and printers, as well as software solutions and consultative services that enable businesses to optimise and manage their document workflow to become more efficient. With professional expertise and a culture of partnership, Kyocera helps its customers better manage documents and information and drive digital transformation.

What does this role entail?

As a Service Business Manager (m/f/d) you are an important part of the Service Business Support department, which is assigned to the European headquarters. This position is responsible for the provision and further development of services for the HQ and its European sales companies.

• Responsible for the delivery of managed services within EMEA
• Close cooperation with marketing in the development of concepts and use cases with a focus on ICT/ECM solution services
• Establishment of standardized processes/protocols and procedures for the Kyocera Group
• Responsible for supplier management, SLAs agreements and reporting
• Assessing profitability and KPIs of business operations
• Responsible for maintaining service business governance

Who are you?

You have strong communication skills and can easily build professional relationships with internal and external stakeholders. Reliability and trustworthiness are two of your core values and you enjoy working in a cooperative and collaborative team environment. You can work independently and you take pride in working in an organised and structured way.

Your knowledge and skills

• You have completed a technical or business degree or a comparable education, at least 5 years of professional experience in a comparable position
• Very good knowledge of the procedures and processes in IoT Technologies, ERP, Cloud Technologies
• Experience as a project or sub-project manager, especially in the area of managed services
• Very good knowledge of spoken and written English

What do we offer?

• The security of a large corporation with high flexibility
• Short decision paths through flat organizational structures
• A pleasant team-oriented working atmosphere
• A varied job with a high degree of personal responsibility
• An attractive and performance-oriented salary and bonus agreement
• Employer-financed company pension schemes and capital-forming benefits
• Mobile working
• Special leave on predefined occasions
• Offer of the pme family service
• JobRad-Leasing – Opportunity to lease a company bike for all employees
• Team and company events such as B. Summer and family festival, Christmas party

Are you curious?

Then we look forward to receiving your comprehensive application through are website and via the "APPLY ONLINE" button, stating your desired salary and your earliest possible starting date.

If you have any questions, Laila Abaza, telephone 02159 918295, looks forward to hearing from you.

KYOCERA Document Solutions Europe BV
Otto-Hahn-Strasse 12, * 40670 Meerbusch* Germany 

All designations are intended for all genders.

Want to apply for this role directly? Please click HERE 

Do you have any questions? Then please contact our Human Resources Manager
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