Salesforce Admin & Tester

Join our IT warriors in this challenging role. Our team is looking for a engaging and communicative team member that enjoys handling several tasks at once and being part of a cross-functional team.

In this position, you will be one of the main points of contact between the Salesforce Technical Team and the Sales/Marketing Department in (Kyocera European HQ) as well as its subsidiaries across the EMEA region. You will interact with a large number of internal stakeholders to ensure that their business, as well as reporting requirements, are gathered and met. In addition, you give training to the Salesforce users. Providing them with all the tools and knowledge to get the most out of the application!

What does this role entail?

• Understanding the business requirements in collaboration with business analysts and creating the necessary test scenarios around the requirements;
• Testing the solution, using the manual as well as automation testing solutions to ensure the quality of final deliverables;
• Being the ‘go-to’ contact for all Salesforce queries and acting as the system’s ambassador, promoting its beneficial uses and helping to produce reports that will be used by our business users;
• Being the Salesforce training guru for all users – building out Salesforce introduction sessions for new joiners and training for existing staff;
• Assisting in the building of key business metrics/dashboards for pipeline management using Salesforce standard reporting functionalities;
• Working with Sales, Marketing and Legal/Audit teams to identify options to simplify and ease usage of Salesforce CRM as well as be compliant with IT Governance & Control requirements;
• Assisting the Marketing Department to ensure that the Pardot Application (Salesforce's B2B Marketing Automation Tool) is used in line with best practices;
• Doing quality checks on deliverables from developers so that coding standards & naming conventions are maintained;
• Developing Salesforce modules by configuring the application as an administrator.

Who are you?

You are passionate, energetic, and through teamwork and collaboration able to deliver excellent internal and external communication. You have good analytical skills and can communicate complex concepts to audiences at all levels. You enjoy working together with different teams within the organisation. You are praised to be a creative solution finder with a customer-centric approach who has a proactive and result-oriented mindset. In addition, you have very good planning and organizing skills which help you to be able to overview all situations. And last but not least, with your flexible and open approach, you adapt easily to new procedures and are able to develop them yourself as well.

Your Knowledge and Experience

• Bachelor's degree ideally in IT (e.g. BSc IT);
• 4+ years of experience with Salesforce Client Relationship Management (CRM) & Partner Community;
• Experience in testing Salesforce modules, identifying bugs & collaborating with developers;
• Expert in creating user acceptance cases, test scenarios & experience in manual testing;
• Knowledgeable about common development mistakes & experience in creating test scenarios around that use case;
• Very good knowledge of Declarative Salesforce application development is a must while knowledge of programmatic apex coding is preferred;
• Experience in leading user training for Salesforce;
• Strong stakeholder engagement skills with the ability to liaise well with others (e.g. Sales, Marketing & IT);
• Fluency in English (written and verbal) is a must, Dutch or German is a plus;
• Experience with Pardot (Salesforce's B2B Marketing Automation Tool) is a plus.

What do we offer?

Kyocera is committed to offering our employees competitive benefits and salaries. We strive to always go above and beyond for our team members. Want to know more? Check out our Hiring Process page to gain more insight about these benefits, application process and tips to rock that interview!

We have outsourced our recruitment for this vacancy to Personnel Search IT Recruitment. Should you like to apply or need more information, please contact Dion Hagenaars.
Phone: +31 76-520 55 11 / +31 6-42 02 14 80 
Email: dion@personnelsearch.nl

Apply now

Do you have any questions? Then please contact our Recruitment & HR Specialist
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